Refund Policy

Every new account starts with a 3-day free trial. No payment is collected during the trial, and you can cancel at any time before it ends without being charged.

If you don't cancel before the trial ends, your subscription begins automatically on the plan you selected at signup.

Monthly subscription fees are non-refundable once a billing period has started. You can cancel at any time to stop future billing, and your store remains active until the end of the period you've already paid for.

Yearly subscriptions may be refunded on a pro-rated basis for unused full months if cancelled within 14 days of the most recent annual charge. After 14 days, yearly subscriptions follow the same non-refundable policy as monthly plans for the remainder of the term.

Approved refunds are issued to the original payment method (bKash, Nagad, Rocket, or card via SSLCommerz) within 7–10 business days. Mobile financial service refunds may take slightly longer to appear depending on your provider.

To request a refund, email info@storetunnel.com.bd or use the contact form with your store name and the billing date in question. We'll confirm eligibility and next steps within one business day.